Addressing a VA's mistake/consecutive missed tasks
When we get to a point where our confidence in the VA starts to shake, it's best to remind them that we want to depend on them and that will be possible if they communicate the most effective way they do work.
We can say:
Hi {vaName}. I need to know that I can depend on you.
This means a couple of things:
1. When a recurring task is given, I know with 100% confidence that you will remember to get it done
2. If you don’t understand something, you will ask me.
How can we make sure 100% moving forward that these things happen?
Giving feedback to other VAs
Instead of saying the problem, say what you want. Confusing feedback: "Accordion when expanded has no buttons - only links. There's an HTML code for this I think." Clear feedback: "Plz include buttons in the accordion menu (not just links)"
Positive request = positive reaction; "What you did wrong" request = negative reaction Negative wording: In the mobile layout, the video about going to ViBe studio is not under the Vibe Map. Please combine them into one column so it's not confusing. Positive wording: In the mobile layout, the video about going to ViBe studio is not under the Vibe Map. Please combine them into one column so it's clear.