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Interacting with VAs as their manager

Addressing a VA's mistake/consecutive missed tasks

When we get to a point where our confidence in the VA starts to shake, it's best to remind them that we want to depend on them and that will be possible if they communicate the most effective way they do work.

We can say:

Hi {vaName}. I need to know that I can depend on you.

This means a couple of things:

1. When a recurring task is given, I know with 100% confidence that you will remember to get it done

2. If you don’t understand something, you will ask me.

How can we make sure 100% moving forward that these things happen?

Giving feedback to other VAs


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