We have a special discount for students who'll order shoes from us in GFranco. The manager is the one to process that (go through these videos to see how to do it).
Student support specialist coordinates with the student.
When a student expresses their interest to order the shoes:
Hi {studentName}! So below are the steps for getting the shoe discount :)
1. Choose your shoes at https://gfrancoshoes.com
2. Input your shipping address to check shipping price
3. Share with us the following:
Link to the shoes you’d like
Your shipping address
The shoe models, quantity, and sizes
4. Venmo or Zelle to us the amount of the shoe plus shipping amount. (Ignore sales tax. The 10% discount essentially zeroes it out). Alert me when it has been sent.
5. We will get the discount and have the shoes sent directly to you!
For exchanges of the shoes - we'll have to process it on our end.
Even exchange for the same shoe or same price, no fees except the $8 postage fee. Message the student using this template:
Hi Spencer!
Sure! We'll process the exchange for you. The good news is, there are no other expenses to you other than the $8 to cover the postage to mail the new item (in Size 11.5) to you. Hope that's okay. Here are the first steps:
1. Venmo $8 to @moveshakedance (last four of phone are 4006 for verification).
2. Please send me photos showing the bottoms (outsoles) and both sides of shoes.
3. Once we sent the exchange request form, we'll get back to you with next steps!
Let me know if have further questions :)
When we've confirmed that the student has sent postage fee to us, it's time to process the request. Go to the bottom of the Exchange/Request page and accomplish the form. Pay the postage fee and send an update to the student:
Hey {studentName}
Sharing an update! We have already submitted the Exchange Form and paid the $8 postage for GFranco Shoes to mail you your new items to you.
Next step will be to pack all the exchange items, and if available, include your orginal packing slip. If the orginal packing slip is unavailable, include a note specifying your first and last name used to place the order and seal the box. You can use the box the items arrived in or another box if you prefer.
Please take the box to your local postal carrier (For example United States Postal Service, FedEx, UPS) and purchase sufficient postage to mail the the package to GFranco Shoes.
The return address for the package is:
GFranco Shoes - Exchanges
4040 Calle Platino, Suite 115
Oceanside, CA 92056, USA
Upon receipt and verification of the condition of any item returned, your selected item will be shipped to you. Please be informed that if any item returned shows any signs of wear or for any other reason non- returnable, prepayment of additional shipping fees will apply to return the item back to you.
Thank you so much!
If uneven exchange - meaning they want to exchange to a shoe with a different price. Ask student what exactly they're exchanging for. Then call GFranco support at 442 244 5002 from 11am - 4pm PST to process it.