Sending Day 1 Pre-class Reminders

Keywords: day 1, sms, email, mailing list, pre class, text, reminder, messages, tomorrow is day 1, salsa/bachata program, get excited, shoes, clothing, studio location, address, important, template, telnyx, dialpad, mass email, enrolled, trial, paid students, program start, info for class, sending, schedule, support@mas

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Below are content templates our student support specialist sends to our students who are enrolled in a program (including trial students) that's about to start. If program still has space and if instructed specifically by DK, we also send the Day 1 reminders to "unpaid registrations".

Schedule emails to send a day before Day 1 of class (or Day 2, depending on Danny or program status) at 8:30am and manually send SMS in Telnyx at 9:30am.

Note: content/texts in color blue are subject to change. You can duplicate the template to do the necessary changes for each program.

Easily schedule email on Zoho CRM

Steps: ⬇️

1. Go to Zoho CRM

2. Click Settings

3. Click Templates

4. Search “LA: Important: Info for Your Dance Class! - (specific program)”

(Do this on Zoho CRM using Mass Email feature using the support@mas email)

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Subject:

Get excited! Day 1 of your dance program tomorrow!

Content:

Day 1 of your salsa/bachata dance program starts tomorrow!

Hey ${Students.First Name},

Get excited for Day 1 of your Salsa 101 Mondays program tomorrow at West LA Academy of Dance!

Please arrive by 7:55pm if possible to get checked in.

Shoes:

Dance shoes required. On day 1, you may wear socks if you don’t have dance shoes yet.

For fully enrolled students, see shoe section in the app for recommendation and discounts.

For trial students, message support team for assistance.

Clothing:

Anything comfortable works. Make sure your feet are visible (so avoid long dresses that flare out when you turn).

Studio Location:

West LA Academy of Dance (Studio 1)

12422 Santa Monica Blvd. Los Angeles, CA 90025.

Free parking lot behind the building. Enter through the back door. IMPORTANT: Location is NOT the Google Maps address for Movers and Shakers. Go to the address above (10 minutes away). Enjoy!

Best,

Danny and team

(Be sure to follow spaces and bold texts, those in color purple)

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SMS:

"Enjoy day 1 of your salsa 101 dance program tomorrow, 3/17! If you haven't yet, pls see the email we sent with full info for your class. Kindly arrive by 7:55pm just for day 1 to get checked in. Park in the back and enter through the back door :)"

- Movers and Shakers Team"

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NEW:

As of April 24, 2025, we’ve updated our Beverwil parking info to make things clearer and more helpful for our students. This template will be used for our pre-class email reminders as well as welcome (autoresponder) emails.

Studio Location:

The Balcony on Beverwil

9618 W Pico Blvd Suite 507, Los Angeles, CA 90035

👉 Watch this video to find the studio: https://youtu.be/ypAPAf4WZw0?si=_F2X1i481Zqq-1yX

Take the elevator to the top and the studio is up there.

Note: Parking at Beverwil is not free. Since the building is mostly vacant, enforcement is rare and most students have had no issues. If you don’t have the parking app, there’s no need to download it—simply park and attend your class. However, if you do receive a charge, it’s likely because your information is already in their system from another lot. Please pay the charge promptly and we’ll be happy to reimburse you as a one-time courtesy.

To avoid future charges, you’ll need to completely delete your account from the parking app and remove all your information, as simply deleting the app or removing payment details won’t be enough.

If full account deletion isn’t possible or if you're still in their system because of other lots they manage, you’ll either need to pay for parking or opt for free street parking nearby. The neighborhood next to Beverly Hills is safe and offers plenty of free parking :)

(Be sure to follow spaces and bold texts, those in color purple)

For the SMS version sent to students coming to the Beverwil studio for a trial class, to observe, for a level check, or for a private lesson (big group), please use the following template:

Parking at Beverwil isn’t free, but enforcement is rare. If you don’t have the parking app, there’s no need to download it—simply park and attend your class. If you’re charged, it’s likely because your info is already in their system. Kindly pay the charge promptly and we’ll be happy to reimburse you as a one-time courtesy. Alternatively, the neighborhood next to Beverly Hills is safe and offers plenty of free parking :)

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Arrival Time and Messaging

Inform students to arrive early for Day 1:

• 20 minutes early for WLAD

• 25 minutes early for Beverwil

Send the SMS version reminder through our mass SMS platforms:

• Telnyx for returning (old) students

• Dialpad for new students

⛳ If a student does not have an email address or has opted out of emails, make sure to send the pre-class reminders via text to ensure they still receive all necessary information.

⛳ If a student has no contact information on file (e.g., their partner enrolled on their behalf using shared contact details), be sure to ask the partner to relay the information directly to them.

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Important: If there are students who join last minute or a few hours before the start of the program, be sure to also send them pre-class reminders via email and SMS.

Updated: June 29 2025

By: SS Abigail :)

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