It's very rare that we issue refunds to students. We only do this when Danny gave green light (only with his approval). Here are several scenarios a student support specialist may encounter:
the student will not be able to attend the program after we decided to postpone it/change location, and they specifically asked for refund
the student has a family member who died/got sick and can no longer attend, and they specifically asked for refund
the student has paid for a program that we eventually cancelled due to low number of enrollment
the student wants to drop out because he has change in work schedule, and they specifically asked for refund
We automatically issue refund when:
the student paid twice for a single program. The duplicate payment is returned. If the student paid through Stripe (bank card), we will deduct the 3% card processing fee from their refund amount.
the request is from Danny himself
We issue refunds through:
Venmo, if they sent payment using Venmo/Zelle/Cashapp
Stripe, if they paid through bank card
All refund request should be forwarded to the manager.