Work Expectations and Culture

Welcome to the Movers and Shakers team! We are continuously working towards building a culture of accountability, open communication, problem-solving, and improvement.

Adapt to the work culture

We know a member embraced our culture when they:

• have the consistent communication with the manager and director which means they know what’s going on.

• know how to respond to the students/manager - except for scenarios that weren’t tackled during onboarding.

• pick up new information quickly - after one or two times of showing you how to do something, you know how to do it independently the next time.

• are solution-oriented. They think of ways to complete a task rather than waiting for the manager or Danny to find the solution for them and give them intricate details on how to do things step-by-step.

An example: let’s say you have a task to edit a classic form and you see that the form type is different - it’s a card form. A lousy VA will immediately run to the manager to say “I have a problem creating the form, it’s not the classic type so I have no way of completing the task.” What a resourceful VA does is go back to the onboarding materials about Jotform and see how it can be fixed. If it’s not there, the resourceful VA will try to explore the buttons and settings in Jotform to see how he could complete the task. The only time the resourceful VA comes to the manager is when he already exhausted all possible ways to solve the issue.

• feel good about their daily workflow

• can do complete their tasks/project without the need to be supervised

• can discern which tasks are urgent and which tasks can be done for later

• always thinking of ways to contribute to the organization

• can catch all messages that Danny has been sending without missing any thing

• have an efficient method of doing tasks

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Overcommunicate

The management's default assumption, because were working remotely and we are not in a single office together, is that nothing is being done unless somebody tells Danny and the manager otherwise. So make sure you also showcase what's done. Don't be shy to let them know the amazing work that you're doing so that they can acknowledge your effectivity as part pf the team.

To do this, you will need to do the following:

1. Every time your shift ends, please answer these five questions and send to both Danny and the manager/team lead everyday (during training):

1. What did you work on today?

2. What went well?

3. What problems/challenges did you encounter?

4. What can the manager/team lead do to help you? (if anything)

5. How is your overall volume of tasks right now? (Too much, too little, just right etc.)

When officially onboarded, you'll start to use a different format for your end-of-day reports. Please check the tab ":⭐New EOD Report Format⭐," and "#eod-reports" channel. Then paste your EOD reports in the Slack channel daily. The reports should only take a few moments each day. To make them easier, we recommend noting down quick bullet points of your progress throughout the day. The purpose isn’t to add extra work or waste time. It’s to help us stay focused on activities that truly support our goals and make the most of our time

In any remote role, there are two important parts to how we work: one is completing your tasks, and the other is keeping your manager (and Danny) in the loop about what you’ve accomplished and what you plan to focus on next.

We encourage open communication to create a clear and trusting environment where everyone feels supported and aligned. Staying consistent in both areas: doing the work and sharing your progress, really helps set you up for success here. And of course, we're here to help every step of the way!

Don't dwell on mistakes

We will be patient and open-minded. If you commit some mistakes, we don’t want you to feel bad and sulk over a single error. That’ll only add unnecessary pressure. Instead, let’s discuss together strategies on how to avoid them. We know that learning is a process so give grace to yourself.

Feedback is welcome

We’ll listen to your feedback. If you see that there is something we’re not doing efficiently, or if you know an app that makes some tasks easier, we’ll look into it.

Loosen up

The work atmosphere is fun. Even if we’re working remotely, the team members and our students always find a reason to celebrate something. The students you’re talking with are FRIENDS and not just clients. No need to be formal or stiff when communicating with them.

Know what's urgent and what's not

All tasks are important but not every task is urgent. When you have multiple deliverables with an approaching deadline, know which one to prioritize. We also trust that in time, as you do the work, you'll be much faster in accomplishing a task without compromising accuracy and work quality.

Missed deadlines don’t always mean poor performance. Although the expectation is that you complete the tasks ahead of the deadline, we will not demand that you work overtime if there’s a valid reason for the delay. As long as you communicate with Danny and manager the strong reason you’re not able to do the task yet, we’ll understand and adjust as needed. If possible, communicate these things in advance. This helps us manage expectations.

Overtime and Offsetting

To manage overtime and offsetting hours effectively, ensuring team alignment and maintaining work-life balance. This applies to all team members who work overtime and plan to offset their hours.

Overtime and Offsetting

We want to make sure everyone feels supported and has enough downtime to recharge, especially after busy weeks! This quick guide is here to help us stay aligned and maintain a healthy balance when overtime happens.

Overtime:

Whenever possible, please give your lead or manager a heads-up if you expect to work overtime. We understand things come up unexpectedly too, if that happens, just let us know as soon as you can after the fact. This helps us stay aware of your workload and keep an eye on well-being.

Offsetting:

After working overtime, feel free to plan some well-deserved time off to recover and offset your extra hours. All we ask is that you inform your lead or manager ahead of time so we know when you'll be away and can arrange support if needed. Ideally, offset as soon as possible (within the same week is best) so you get proper rest.

Tracking:

Please continue logging your overtime and offsetting hours in the tracker. This keeps everything organized and ensures we’re all on the same page.

Team Alignment:

Keeping us in the loop on any schedule changes helps avoid hiccups and ensures a smooth flow for everyone. If your offsetting overlaps with critical tasks, we’ll work together to make adjustments so things keep running smoothly.

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