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Role: Operations and Growth Manager

Updated: Sep 26, 2023

General Job Description
  • Any and all roles that support the outcomes. Includes, but not limited to:

  • Managing staff, including hiring, training, scheduling, and performance evaluation.

  • Overseeing timeliness of payment to instructors, studios and other outside partners

  • Developing and managing budgets, monitoring revenues, and reducing costs while maintaining a high-quality experience for our students.

  • Collaborating with DK to launch and manage programs in strategic manner

  • Developing overall efficiency of processes and systems

  • Cutting costs where possible


 

Growth Outcomes

1 - New Students

· Enrollment

Operations manager is responsible for results. Helped by sales, student support & DK

  • Create needed process flows for operations of the academy

  • Help MaS grow and retain students by ensuring they have an exceptional learning experience

  • Work cross-functionally with Sales, Support, and Director to ensure target number of students for group programs are achieved per enrollment season

· Visibility

Operations manager is responsible for results. Executed by visibility manager

  • MaS #1 on Google

  • Other site #2 on Google

  • 5 "People Also Ask" Answered & Posted By Google

  • No. 1 Google Maps Listing

  • No. 1 Yelp Listing

· Reputation

Operations manager is responsible for results. Leads team. Helped by student support & DK

  • Yelp most visible 5-star reviews in LA

  • Google most visible 5-star reviews in LA


2 - Student Retention

Operations manager is responsible for results. Leads team. Helped by student support

  • Attendance tracked, analyzed, & strategies adjusted based on data

  • Continuation rates of 101 graduates

  • Continuation rates of 102 graduates

  • Graduates/successful program completion

  • Feedback forms requested in every program, analyzed, & strategies adjusted based on data

  • Evaluate post-learning performance and use insight to improve classes


3 - Expansion

Operations manager is responsible for results. Leads team. Helped by VA’s, Website builder, Blogger, Visibility Manager

  • Develop strategies to improve group program enrollment across process and people

  • Steps per city:

    • Sites launch (collect leads)

    • Get phone #

    • Decide geo' location

    • Decide exact studio & lock in (w/ G' Maps too)

    • Find instructor & launch first programs (after sufficient leads collected)



4 - Training

Operations manager is responsible for results. Leads team. Helped by VA’s

  • Lead and motivate self and colleagues to learn, innovate, challenge, and share information and experiences.

  • Formulate applicable policies that will serve as guideposts in the implementation of the operations of the academy


5 - Operations Outcomes

  • Day-to-day Operations

    • Operations manager is responsible for smooth day-to-day operations, helping team avoid emergencies, and handling emergencies when they occur


  • Kaizen:

    • Operations manager is always envisioning, proposing, and executing ways to improve operations and the company as a whole


 


KPI’s

  • Clearly defined staffing needs, filled those positions with winners, and trained them to succeed?

  • Brought out the best in the staff every day?

  • Did the company hit its targets?

  • Wrote at least 1 new kaizen idea weekly?

  • Executed kaizen initiatives on a weekly basis (or led staff in executing them)?

  • Deadlines consistently met? If not, quickly communicated why, changed approach and/or hired more help (with approval)?







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